Yahoo is a global media and tech company that connects people to their passions. We reach nearly 900M people around the world, bringing them closer to what they love—from finance and sports to shopping, gaming and news—with the trusted products, content, and tech that fuel their day. For partners, we provide a full-stack platform for businesses to amplify growth and drive more meaningful connections across advertising, search, and media.

Your Day

• Critically analyze operational metrics, monitoring systems, and support escalations.
• Respond to Production Support tickets from multiple domestic and international teams.
• Prioritize issues and troubleshoot them independently while coordinating with Management, Business, Product, and Engineering teams.
• Ensure quality of service and quick resolution to all production problems across a variety of complex Yahoo and third-party technologies, applications, tools, products, and services.
• Provide expert support and product knowledge on our Search & Display Advertising products.
• Work closely with Customer Service, Sales, and other Business teams on a variety of Advertiser, Partner, or platform technical issues.
• Work closely with Operations, Development, QA, and Engineering teams to triage issues, make fixes, advocate problems, and document technical run books, support whitepapers, and procedures.

• BS in Computer Science or a technical field. MS is a plus.
• Working knowledge of a development and scripting language required such as Java, JSON, HTML.
• Working knowledge of the Linux operating systems required such as RHEL is a plus.
• Working knowledge of SQL and at least one database environment.
• Minimum 1-2 years or more experience in a customer-facing technical help desk/product support environment. Preferably in an Operations or Enterprise service center.
• Advanced written and verbal communication skills, including the ability to effectively communicate complex issues to both technical and non-technical users.
• Strong background in user support and familiarity with current web practices and concepts.
• Excellent initiative, interpersonal, and problem-solving skills with a strong desire to learn.
• Digital online advertising knowledge is a plus.
• Flexible to work in shifts and on-call