IBM Off Campus Drive 2021 | IBM India Pvt. Ltd has recruit BE, B.Tech candidates for Technical Support Associate | Apply Online @ official website | www.jobvision.in
IBM Off Campus Drive 2021 : IBM India Pvt. Ltd has just announced new job vacancies for Technical Support Associate position. Who can completed in BE, B.Tech and interested candidates can apply online to fill the vacancies for Technical Support Associate posts in this announcement. Those who are waiting for a private sector job like IBM India Pvt. Ltd should take this good opportunity. Further details like qualification, skills, job description, selection process. Apply link and apply procedure for this job are given in detail below. Visit our Today job (20.10.2021) page to find today's government and private jobs. Click on the link below to join our WhatsApp and Telegram Group to find out more job information
||Organization Name||IBM India Pvt. Ltd|
|Job Category||Private jobs|
|Job Role||Technical Support Associate|
|Experience Needed||0 - 2 Years|
|Job Location||Bangalore , Karnataka|
|Salary||As per norms|
|Join Whatsapp||Click here ->|
|Join Telegram||Click here ->|
About IBM India Pvt. Ltd
IBM India Pvt. Ltd : International Business Machines Corporation (commonly referred to as IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
Detailed Job Description For IBM Off Campus Drive 2021
As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution
- Providing direct technical assistance to customers via phone, email, and chat.
Job Qualification and Skills Required For IBM Off Campus Drive 2021
- Minimum of up to 2 years of experience in IT Industry
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues.
Preferred Technical and Professional Expertise
- Ability to work well in a fast-paced environment
- Awareness of basic networking concepts and technologies
- Ability to meet a set of defined account agent productivity measurement
- Willingness to work in shifts as needed
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
How To Apply For IBM Off Campus Drive 2021
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link open new tab on your browser
- Read carefully above page and find apply button in this page
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted it will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Latest Updates : Today job (20.10.2021)
- Join whatsapp (fast updats) : Click Here
- Join Telegram (fast updats) : Click here
- E-mail job Alert: Click here
- Note : Apply Before the link Expires
Online Apply Link :
IBM Off Campus Drive 2021 – Frequently Asked Questions
✅ IBM India Pvt. Ltd this hiring for which position ?
IBM India Pvt. Ltd hiring candidates for Technical Support Associate position
✅ What is the Educational Qualification to apply for IBM Off Campus Drive 2021 ?
BE, B.Tech Candidates are eligible to apply for this Position. Refer the Official Notification to get more details about detailed qualification and Experience needed for this post
✅ What is the salary limit for this position ?
the salary limit is not mentioned in the “Official Notification”. As per norms
✅ What is the Expriance needed for apply to this post ?
0 - 2 Years candidates can apply for this position. Refer the official notification to get mode details about Expriance and skils needed for this post
✅ What is the job location for IBM Off Campus Drive 2021 ?
The Job location for this post is Bangalore , Karnataka
✅ What is the Last date to apply for this post ?
There is not mentioned last date to apply Note : Apply Before the link Expires